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Frequently asked

The stuff everyone wants to know.

You earn by completing surveys in the Earn tab. The app opens survey offers in an in-app browser, and your coin balance updates after completion.

Coin updates can take a short delay because the app waits for provider postbacks and then re-syncs your balance from the server.

The app uses a fixed conversion: 100 coins = $1.00.

In the current flow, payout methods are PayPal and Venmo.

Yes. You need to save a payout method and destination (PayPal email or Venmo username) before submitting cashout.

Payouts are typically processed within 1–3 business days.

Yes. You can save PayPal/Venmo details in advance, and use them once you hit the coin threshold.

Your balance appears in the Earn header (coins pill) and in Profile under your stats/credits area.

There's a streak check-in modal from the flame icon in Earn header. Checking in daily builds your streak and unlocks bonus coins over time.

The app shows an empty state and suggests checking back because inventory refreshes throughout the day.

Yes. The Support action opens your mail app with a prefilled message to hi@roasconcepts.com including your user ID and app version.

From Profile > Other > Delete My Account, the app shows a confirmation prompt and then processes your deletion request per the in-app messaging.

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